Terms & Policies

 

RESERVATION POLICy:

Reservations are not considered booked until funds are confirmed received by our bank. The booking remains open until such time. We offer group discounts if there are 4 or more booking together. We accept VISA, MASTERCARD, and Wire Transfers from domestic or foreign banks. We do not accept cheques or Chèques Vacances.

CANCELLATION POLICY:

Once booked, we do our very best to give everyone the best experience possible. We reserve your place and pay our staff whether you make it or not. We can provide a partial refund of 75% up until 90 days prior to the start date and 50% up until 60 days prior to the start date. At 59 days or less, prior to the start date, no refund will be provided, but we would suggest offering your spot to your friends or family and we would be happy to transfer your booking. (you are welcome to gift your spot to a veteran at this time also)

CHECK IN/OUT and FACILITIES:

Check-In: Check-in time is 3 p.m. You’re welcome to come to the property anytime before 3 p.m. on your check-in date and we will be happy to hold your luggage for you until your accommodation is ready.

Checkout: Checkout time is 10:30 a.m. on your departure day. (we ask that you respect these times so our staff can have time off too)

Basecamp Retreat is set up much like a hostel environment until renovations are complete. The converted building can sleep up to 22 people but we keep the photography retreats to a maximum of 8, offering 2 private rooms with a queen size bed in each, and a dormitory style room with 4 Queen beds (2 Queens are solidly custom built into a bunk), all with modest decor. While we are renovating only in the off season, we do have a shared bathroom (shower, bathtub, and sink) with 2 separated WC, and one outdoor shower. We provide a schedule on arrival day for everyone to claim their shower time. We will look forward to the time when we can offer upgraded amenities for our guests, please bare with us on this .

The Property features a L 10M x W 5M, D 1.75M heated salt water pool, a small but well stocked outdoor fitness room, Cuisine d'ete (outdoor kitchen) with a small fridge, two gas planchas, and bar seating, large sun terrace with lounge chairs and table seating, covered outdoor lounge area with seating for 6, drift wood and sand beach corner lounge with seating. The ground floor features a 60sq M classroom/event space, entry hall and breakfast area, small WC, professional catering kitchen with 80sq M rough staging area/warehouse. The property also features secure gated parking, and two private staff cabins that sleep 4 each, in the back garden. Laundry facilities are for bedding and towels only but arrangements can be made to have laundry processed on an as needed basis. 

 As we work towards our goal to offer sports/photography retreat programs for wounded and recovering soldiers, specifically Battle PTSD sufferers, we hope you will utilise Basecamp and the Retreat Programs to help us offset the cost of our renovations. Our goal is to make the property user friendly for everyone staying at Basecamp Retreat.

Eventually we will have 5 Queen size rooms, each with a fully accessible private bathroom, and 2 more full outdoor shower rooms with WCs. If you are interested in assisting our veterans on a journey to recovery, you can remember someone or gift yourself by buying a tile, large plaque, sporting equipment, or a full room/bathroom renovation to help out. Each one will have your name and a date or any name you choose etched on it and placed in the designated areas. Let us know how you'd like to be remembered.

Policies

Basecamp is an equal opportunity employer and will not tolerate verbal or physically aggressive behaviour of any kind. Illegal activities will not be tolerated on Basecamp property nor on its scheduled programmed activities offsite. We reserve the right to have any aggressor removed from the property or programmed activity without delay. No compensation will be given in such circumstances. 

MEDICAL CONCERNS:

Basecamp is committed to providing a safe and enjoyable experience for all our guests. Our programs are primarily physical from long days of hiking in sand dunes and steep cobbled streets to mild and extreme sports. If you are unsure of your abilities, please contact us to ask questions and help you decide if Basecamp Retreats is the right choice for you. If you are in any way concerned about your physical or mental health, please see a medical physician or mental health professional before booking your stay with us. In some cases, a letter of medical or psychological clearance will be required for booking your retreat. All of our retreat guests are required to sign a waiver before participating in our scheduled programs.